Shipping Terms And Conditions

Welcome to the WTB online store. These Shipping Terms and Conditions outline the shipping practices for our Australian online store specializing in truck spare parts. By placing an order with us, you agree to the terms outlined below.

1. Shipping Policy

1.1 Domestic Shipping

- We offer shipping across all states and territories within Australia.

- Orders are typically processed and shipped within 1-2 business days from the date of purchase.

- Standard shipping times are 3-5 business days, depending on your location.

1.2 International Shipping

- Currently, we do not offer international shipping. Our services are limited to addresses within Australia.

2. Shipping Rates

2.1 Standard Shipping

- Shipping rates are calculated using a flat fee for all orders under $300.

- Parts that are greater in size or weight than our standard package may attract higher delivery rates. Standard weight is under 5KG and smaller than 40cm x 40cm x 40cm.

- You can view the shipping costs at checkout before completing your purchase.

2.2 Express Shipping

- We offer express shipping options for orders within the Hawkesbury River suburbs as per the postcodes below.

- Express same-day shipping applies to postcodes:

  - 2753

  - 2754

  - 2756

  - 2757

  - 2758

  - 2775

- Express shipping typically is delivered on the same day if you order before 12pm that day.

3. Order Tracking

- Once your order is shipped, you will receive a confirmation email with a tracking number.

- You can track your order through the provided link in the email.

4. Delivery

4.1 Delivery Timeframes

- Delivery times may vary due to factors beyond our control such as weather conditions, transport delays, and holiday periods.

- We are not responsible for delays caused by the shipping carrier.

4.2 Delivery Address

- Please ensure your delivery address is accurate and complete.

- We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

5. Shipping Restrictions

- Certain truck spare parts may be subject to shipping restrictions due to size, weight, or hazardous material regulations.

- We will notify you if any part of your order cannot be shipped and provide alternative solutions.

6. Damaged or Lost Shipments

6.1 Damaged Shipments

- If your order arrives damaged, please contact us within 48 hours of receiving the shipment.

- Provide us with photos of the damaged package and parts for assessment.

- We will work with you to resolve the issue, which may include a replacement or refund.

6.2 Lost Shipments

- If you suspect your order is lost, please contact us after the estimated delivery timeframe has passed.

- We will initiate an investigation with the shipping carrier.

7. Returns and Exchanges

- For details on returns and exchanges, please refer to our [Returns and Exchanges Policy](#).

8. Contact Us

- If you have any questions or concerns about our shipping policies, please contact our customer service team at store@windsortruckbits.com.au or 02 4577 3195.

By placing an order with Windsor Truck Bits, you agree to these Shipping Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice.